Service…
AT A HIGHER LEVEL

STEVE MUNCH

GENERAL MANAGER

Steve grew up in Michigan and attended Ferris State University in Big Rapids. He spent 16 years of his career with the Tournament Players Club, 11 of which he worked as General Manager. He later moved to Indiana where he spent 9 years as the General Manager for Victoria National Golf Club. In his free time, Steve enjoys reading and spending time doing outdoor activities with his wife Tonya.

KASSIE PEMBERTON

DIRECTOR OF MEMBERSHIP

Kassie Pemberton, a graduate of San Diego State University, has had an adventurous career. She began in Marketing working for the Marine Corps and has since been a flight attendant, and the Director of Membership at the Tahoe Beach Club before joining The Club at ArrowCreek team. Kassie grew up near Bridgeport, California where she developed a love for travel and adventure. She has traveled to more than 42 states and 30 countries. When she is not touring The Club with prospective Members, she spends her time with family and friends or traveling to new places!

NANCI PFERSCHY

DIRECTOR OF EVENT SALES

Nanci joins The Club Team with over 20 years of experience in Event Sales. She was bit by the hospitality bug while working for Royal Caribbean Cruise Lines and never looked back. Her expertise and refined planning skills grew while selling both social and corporate events for beautiful private resorts such as South Coast Winery Resort and Spa in Southern California, Dry Comal Creek Winery in New Braunfels, Texas, and for Marriott in San Antonio. Nanci’s outstanding standards of service expanded while planning for well-known events in the Northern Nevada area such as Renown Nurses of Excellence, Reno Rodeo Association, Prospectors Club of Reno, and many more.

Nanci lives in Reno with her family. She has two sons, Danny and Sean, and daughters-in-law Renee and Emily as well as two grandchildren, Olivia and Daniel. Before hospitality, Nanci was an accomplished Producer-Director and Choreographer for many acclaimed Shows & Special Events both in Reno and abroad. She also has been a member of the Actors Equity Association where she performed in the Broadway smash hit ”A Chorus Line.”

MIKE SIZEMORE

DIRECTOR OF GOLF

Mike was born in Reno and had the privilege of learning to play golf in the Reno/Tahoe area. After graduating from New Mexico State University, Mike and his wife Noelle moved to Reno for eight more years. During that time, Mike was part of the original development team that built the Red Hawk and Wingfield Springs communities. Mike comes to The Club at ArrowCreek with over 20 years of experience leading award-winning golf operations and private clubs across the country. Some of these notable experiences include the Sunriver Resort, Crosswater Club, Broken Top Club in Oregon, Coyote Springs in Nevada, PGA Golf Club in Port St. Lucie, Florida, and Barton Creek Country Club and Resort in Austin, Texas. Mike came “home” to take the role of Director of Golf at The Club at ArrowCreek and he and his family could not be more excited!

BETH CRANDALL

RECREATION SUPERVISOR

DAVID DIVER

DIRECTOR OF AGRONOMY

A native of Coffeyville, Kansas, David Diver has held golf course management positions from coast to coast for nearly 30 years. His career started as a summer laborer at Four Oaks golf course in Pittsburg, Kansas, where he obtained his bachelor’s degree in secondary education with an emphasis in science from Pittsburg State University. Upon completion of his degree, he was drawn into the golf course maintenance world and decided to accept a position with Forest Hills Country Club in Chesterfield, Missouri. He completed the Professional Turf Management Program at Rutgers University in New Brunswick, New Jersey, and upon completion of this prestigious degree, he served as the Assistant Superintendent at Forest Hills Country Club from 1994-1998. David accepted a position at the renowned Shadow Creek in Las Vegas as the Assistant Superintendent from 1998 to 2000.

David also has held golf course Superintendent positions at Shadow Creek in Las Vegas from 2000-2007; Directory of Agronomy at Coyote Springs in Coyote Springs, NV 2007 – 2009; Lead Superintendent at PGA Golf Club in Port St. Lucie, FL., from 2011- 2014; Director of Grounds and Golf Course Maintenance at Barton Creek in Austin, TX from 2014-2018; and Superintendent at SouthShore Country Club in Henderson, NV from 2018-2022.

DAVID CHLEBANA

EXECUTIVE CHEF

Originally from the South Side of Chicago, Executive Chef David Chlebana grew up encompassed by great home cooking with European influences. Chef David helped with his family’s restaurant at a very young age which jump-started his passion for the culinary arts. In Chicago, he attended Joliet College where he obtained a degree in Baking and Pastry. After falling in love with cooking, he furthered his education by attending The Culinary Institute of America in Hyde Park, New York.

After graduating from The Culinary Institute of America, Chef David’s culinary career accelerated by working with many world-renown chefs from The Ritz-Carlton Amelia Island and The Ritz-Carlton Lake Oconee. “Those days were the best in my career because it focused my culinary learnings on a global flavor level,” says David about his experience. He further built his career by working at some of the world’s leading hospitality organizations including The Ritz Carlton, Marriott, Hilton, and IHG.

Chef David is excited to bring his passion for the culinary arts and ability to create a team focused on delivering the best product possible to The Club at ArrowCreek.

MICHAEL LLOYD

CHEF de CUISINE

Michael grew up on the beautiful island of Maui and his upbringing shapes the culinary creations he presents today. His deep connection to the island’s vibrant food culture and natural surroundings has influenced his style and approach to cooking. Through his dishes, Chef Michael seeks to showcase the unique flavors and ingredients synonymous with Maui, creating a culinary experience that reflects his roots and passion for the island’s cuisine.

LUCAS HOWARD

DIRECTOR OF MAINTENANCE

Lucas was born and raised in Reno and graduated from Bishop Manogue Catholic High School. After graduating, he decided to continue pursuing his passion for playing baseball at Southwestern Oregon Community College. After playing for two seasons, his elbow gave out which led to surgery and the end to a baseball career. Lucas moved back to Reno to complete his Bachelor’s Degree in Business. This led to a job managing the Reno-Tahoe Equestrian Center for three years before joining The Club at ArrowCreek Team. Lucas has his Certified Pool Operations License allowing him to manage the maintenance of pool operations. His experience in having worked at The Club through the renovation and new construction has been invaluable.

DARREN DAINS

DIRECTOR OF FOOD & BEVERAGE OPERATIONS

Darren moved to the Reno-Tahoe area over 23 years ago after developing a desire to oversee event management at Almaden Golf and Country Club in San Jose, California, where he was raised. He further developed his Banquet and Special Event skills at The Resort at Squaw Creek and led the Banquet Team at The Ritz-Carlton Lake Tahoe for eleven years.

Darren lives in Reno with his son and daughter. He enjoys time with his family, going to the gym, golfing, and snowboarding.

CHLOE YATES

PUBLIC RELATIONS AND MEMBER MARKETING MANAGER

Chloe Yates, a Nevada native, has lived in Reno since 2014. She earned her Bachelor’s Degree in Journalism from the University of Nevada, Reno. Since graduating, Chloe has worked in public relations, public broadcast, and marketing for multiple businesses in the Reno area. Outside of work, Chloe enjoys all things outdoors including hiking, biking, skiing, and camping! She also loves trying new restaurants, traveling, and spending time with friends and family.

SHAWNA HOWARD

MEMBER EVENTS AND ACTIVITIES COORDINATOR

Shawna Howard is originally from Yerington, Nevada, and has lived in Reno since 1987 when she began attending the University of Nevada, Reno. While in college, Shawna met her husband Mike and the two have been married for over 31 years. Together they have two sons, Logan and Lucas, who both live in Reno as well. Before starting at The Club, Shawna was a systems analyst for the City of Reno for over 30 years. Shawna started working at The Club in 2022, but has lived just outside of the ArrowCreek neighborhood for over 23 years! Shawna has two dogs, Cleo and Snoop, and outside of work enjoys all things hiking, backpacking, and camping!

JULIE DIVER

PROPERTY ACCOUNTANT

Julie Diver was born in Oklahoma and grew up in Kansas. She lived in five different states before moving to Nevada. After moving to Reno in 2022, Julie was delighted at how beautiful the area is! Julie met her husband, David Diver, the Director of Agronomy at The Club, in high school in Kansas. Julie and David have two daughters who both live in Las Vegas. Outside of work, Julie loves going to the movies, traveling, and keeping up with friends and family that live all over the United States!

JILLIAN MINER

HUMAN RESOURCES MANAGER

Jillian Miner was born and raised in Reno. Jillian lived in the Pacific Northwest for three years and returned to Reno in 2016. Not completely new to the world of golf, Jillian worked at a mini-golf course in high school hosting children’s birthday parties! She is a graduate of the University of Nevada, Reno with a focus in Cultural Studies. She has worked in Human Resources since 2018 with over 4 years spent at Mt. Rose Ski Tahoe. She was a Northern Nevada Human Resources Association HR All-Star Finalist in 2023 and, in 2024, became a Society for Human Resources Management Senior Certified Professional (SHRM-SCP). Outside of work, she enjoys going for long walks and hikes with her dog, practicing yoga daily, and loves trying out new restaurants and activities in the Reno area with friends.

HENRY STEWART

BANQUETS MANAGER

Henry is a Reno native and attended North Valleys High School and studied at Yuba College in Marysville, California. Henry has worked in the hospitality industry in the area for over 10 years, and with a passion for golf, Henry was drawn to The Club at Arrowcreek. Henry began his career at The Club learning all about beer, wine, and spirits as a bartender before being promoted to Banquet Manager. Henry is eager to help other employees progress in their careers by sharing what he has learned during his time at The Club, and is excited to further his career. Outside of work, Henry enjoys golfing and going to concerts.

DIANE POLLOCK

ADMINISTRATIVE ASSISTANT

Diane Pollock is originally from California and attended Chico State University. She has lived in Nevada for over 30 years and built a career in printing, construction, and property management. Outside of work, Diane enjoys gardening, camping, fishing, hiking, and riding her bike along the Truckee River.